| Marketing for Keeps: Building Your Business by Retaining Your Customers |
Furlong, Carla B.
|
1993 |
John Wiley & Sons Canada
|
| Dealing with the Customer from Hell: A Survival Guide |
Belding, Shaun.
|
2000 |
Stoddart Publishing
|
| Breakthrough Customer Service: Best Practices of Leaders in Customer Support |
|
1997 |
John Wiley & Sons Canada
|
| How to Get What You Want from Your Bank |
Goold, Douglas.
|
1994 |
Macfarlane Walter & Ross
|
