| Winning with the Customer from Hell: A Survival Guide |
Belding, Shaun.
|
2004 |
ECW Press
|
| Customer Relationship Management: A Strategic Imperative in the World of E-Business |
Brown, Stanley A.
|
2000 |
John Wiley & Sons Canada
|
| Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability |
Brown, Stanley A.
|
1999 |
John Wiley & Sons Canada
|
