Search Results

2 result(s) found.

Title	Author	Year	Publisher
The Butterfly Customer: Capturing the Loyalty of Today's Elusive Consumer. Rev. ed.	O'Dell, Susan M., and Joan A. Pajunen.	2000	John Wiley & Sons Canada
Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability	Brown, Stanley A.	1999	John Wiley & Sons Canada